Our Success Stories


Our customers value CARE first for our personalized service, business support and safe, accurate and accessible pharmacy and support services. Read what they have to say . . .

  • CARE first offers reliable, responsive 24/7 service, every day.

“The value they bring to me – and I don’t have to even hesitate – is that they are here in wind, rain, sleet, snow or ice. They deliver the products and I never have to worry. . . . I speak from my heart when I tell you this: In the midst of a snowstorm, I don’t need to worry.’ There is never a time that the medications are not delivered. They are reliable and I mean it.” – Tammie Matulewicz,LPN, RN, Director of Nursing, Shenandoah Manor, Shenandoah Senior Living Community, Shenandoah, PA


“I have worked with other pharmacies in my career, and by comparison, CARE first does a very nice job. There are never errors or mistakes; the billing is wonderful – all a lot better than most pharmacies. In a nutshell, at CARE first, they really care. Everyone who works there cares. No problem is too large or too small for them to handle. And they are very nice and agreeable while being very competent. They know what they’re doing.” – Dolores Vozella, RN, Director of Nursing, St. Joseph Villa, Reading, PA


“I’ve been working with CARE first as an RN for at least nine years and I can truly say that CARE first has been excellent. There’s no other pharmacy that I would want to work with. Honestly, they are here for us 24/7. They’ve helped me with any issues that I’ve had. At no point in time have I ever had a problem getting a hold of them or getting anything I need.

“I can call down there any time and talk with anybody about the billing and the business office. . . . We can also call the pharmacy any time if we have a question about medication. We can call if we need any kind of emergency meds. Even if we just want to price out medications, in the case where we’re going to take a new admission but we don’t have an estimate on the cost of medications, they will cost it out for us.” Gail Brown, RN, BSN, NHA, Administrator, Skilled Nursing Unit, Memorial Hospital, Towanda PA


  • CARE first seeks to support customers with personal attention that exceeds their expectations.

”I will tell you that CARE first is the only pharmacy to offer the personalized services that we couldn’t get from the other pharmacies. . . . They have been wonderful! That personalized attention goes a long way. They want to make their clients happy. Other pharmacies say that, but at CARE first they really mean it. They really take the time to listen.” – Gail Brown, RN, BSN, NHA, Administrator, Skilled Nursing Unit, Memorial Hospital, Towanda PA


“I took the Director of Nursing position about a year ago. Jim [Williams, CEO] and Dylan [Schuster, Director of Information Technology] actually came down here to assure that I was fully prepared. They are just so, so supportive. Whatever we need, they’re here. They have even come here in emergent situations, even through snowstorms. If a resident needs a stat med, CARE firstresponds immediately.

“In the medical field, we must always put the resident first. There’s absolutely nothing that I’ve asked for that CARE first hasn’t helped me with. They’ve held my hand and walked me through it. I’m completely satisfied with CARE first. I don’t know what else they could possible do to make our jobs easier.” – Amy Dziczek, RN, Director of Nursing, Hometown Nursing and Rehabilitation Center, Tamaqua, PA


“I never have to worry about anything with CARE first. I call them with my needs. My residents are happy. My families are happy. There’s never any delay in treatment. I just call and get whatever I need.

“Every time I call, I’m treated with respect. They take care of all of my residents and that’s one less thing I need to worry about as the Director of Nursing. The computer system they use to prepare the medications is so efficient. It saves us from a very time-consuming process of preparing each medications pass and from looking up medications that are missed. It’s all right there. You can get on the computer and you can get in touch with your nurse to fix any issue . . it’s excellent. There are no missed medications or errors. . . I love it. I feel it’s very secure and safe.

“They doCARE first.’ They really ‘CARE first about the resident, the facility and the families. To me there just are no other pharmacies. CARE first feels family-oriented. I feel very comfortable with them and confident.” – Tammie Matulewicz,LPN, RN, Director of Nursing, Shenandoah Manor, Shenandoah Senior Living Community, Shenandoah, PA


At CARE first, we take pride in our customers’ satisfaction with so many aspects of our services that they say, they can’t find elsewhere from accurate, timely billing services and comprehensive on-site professional consulting to accessible, responsive pharmacy with medical records and information technology support.

  • CARE first places a premium on delivering accurate, timely billing services.

“The most important factor for us at that time was the billing services. I can call down there any time and talk with anybody about the billing and the business office. The other pharmacies were so large that it really wasn’t personalized. With CARE first it is. Jim Williams goes over the bills every month before he sends them out to facilities. That was a huge piece of what we needed for this facility because we’d spend literally hours and hours every week between myself as the administrator, the director of nursing and social services trying to figure out residents’ bills from the pharmacy we had before. And every time we would call that pharmacy, we would not get the same person, and we had to start all over again. That was very frustrating for families and for the facility. And now we can call CARE first; we can talk with anyone we need; and we really like the personalized attention that they are able to give us.” – Gail Brown, RN, BSN, NHA, Administrator, Skilled Nursing Unit, Memorial Hospital, Towanda PA


“For example, when you get your bill from other pharmacies, you have to sit and review it for at least a week to figure out what’s wrong with it. When you get CARE first bills, they are perfect. That saves us 15 hours or more a month. When you look at a bill and it’s wrong you have to use your resources to look at it and investigate it to see what is wrong with it. It’s time intensive.” – Dolores Vozella, RN, Director of Nursing, St. Joseph Villa, Reading, PA


  • CARE first offers comprehensive consulting RN and inservice education services at no cost to customers.

“What I find most helpful in my position is their nurse consultant who comes out once a month to help me. She helps me audit the med carts, the med rooms and everything associated with medications and she gives me a monthly report. She’s available any time I need her for education purposes, whether it be when we acquire a new type of device in the home or a new pain medication, for any need she will come in and help me inservice my staff. She educates them as she’s here on campus; she offers them tips and comes around on med passes with me for my new employees, and helps anyone who may be struggling with a task.” – Amy Dziczek, RN, Administrator, Skilled Nursing Unit, Memorial Hospital, Towanda PA


  • CARE first provides responsive, intelligent pharmacy services to customers ever hour of every day as well as information technology and medical records support.

“We can also call the pharmacy any time if we have a question about medication. We can call if we need any kind of emergency meds. Even if we just want to price out medications, in the case where we’re going to take a new admission but we don’t have an estimate on the cost of medications, they will cost it out for us.”   – Gail Brown, RN, BSN, NHA, Administrator, Skilled Nursing Unit, Memorial Hospital, Towanda PA


“I can call the pharmacy any time if there’s a med and I’m not sure about the cost for a resident. We can just call right down to the pharmacist and they will give us a cost immediately. That helps us decide, especially if the patient is private pay, if they can afford it. It helps us also see what we can do for the patient and be sensitive to their budget. If necessary, they will work with us in finding a different med that may be more suitable if approved by the doctor.” – Amy Dziczek, RN, Director of Nursing, Hometown Nursing and Rehabilitation Center, Tamaqua, PA